WasteWise

Insight Community Survey Results

WasteWise was one of several topics in Part 1 of the November 2017 Mixed Topic Insight Community Survey. The survey was open from November 14 - 22, 2017.
At the time the survey was launched, survey invitations were sent to 7,062 Insight Community members.
A total of 1,908 respondents completed the survey:
  • 1,882 members (or 27% of the invited Insight Community members).
  • 22 other individuals who accessed the survey via a link.  No demographic information was gathered for these 22 individuals.
To view the survey questions, click on the following link:

Question 1:

Respondents were informed that the WasteWise app was released in the fall of 2016. As a result, Waste Services would like to get some feedback. Respondents were asked to select one response for each item. (Note: For reference, the line in each chart is 50% of the respondents)
  • Waste item: Styrofoam
(best choice was: Put in the garbage)
  • Waste item: Shredded paper
(best choice was: Put in the garbage)
  • Waste item: Pizza box
(best choice was: Put in the recycling)
  • Waste item: Broken Christmas lights
(best choice was: Take to an Eco Station)
  • Waste item: VHS cassette tapes
(best choice was: Take to an Eco Station)
  • Waste item: Garden hose
(best choice was: Put in the garbage)
  • Waste item: Office paper
(best choice was: Put in the recycling)
  • Waste item: Old damaged sofa
(best choice was: Take to an Eco Station)
  • Waste item: Cardboard
(best choice was: Put in the recycling)
  • Waste item: Light bulbs
(best choice was: Take to an Eco Station)
  • Waste item: Old electronics (TV, toasters)
(best choice was: Take to an Eco Station)
  • Waste item: Paint
(best choice was: Take to an Eco Station)
  • Waste item: Batteries
(best choice was: Take to an Eco Station)
  • Waste item: Broken BBQ
(best choice was: Take to an Eco Station)
  • Waste item: Paper towels
(best choice was: Put in the garbage)
  • Waste item: Disposable paper coffee cups
(best choice was: Put in the garbage)
  • Waste item: Broken wood table
(best choice was: Take to an Eco Station)
  • Waste item: Non-reusable clothes and textiles
(best choice was: Put in the garbage)
  • Waste item: Syringes
(best choice was: Take to an Eco Station OR Other)

Question 2:

Respondents were informed that the WasteWise app can be downloaded onto a phone or tablet (accompanied by an image). Then they were asked to select one response only to the following:
"Have you used the WasteWise app?"

Question 3:

If the response to Question 2 was NOT the "No, I wasn't aware of it before today." response, then respondents were asked to select all that apply to the following:
"Where do you recall learning about the WasteWise app?"
  • Option: Word of mouth
  • Option: Radio
  • Option: Television
  • Option: Newspaper
  • Option: Facebook                                                                                                                                        
  • Option: Other social media (Twitter, Instagram, Blogs)
  • Option: City website
  • Option: City staff at an event
  • Option: During a movie pre-show
  • Option: 311
  • Option: Urban Recycler newsletter (delivered to my door)
  • Option: Child had a presentation in school                                   
  • Option: Other (please describe)

Question 4:

If the response to Question 2 was NOT the "No, I wasn't aware of it before today." response, then respondents were asked to select one response only to the following:
"Were you aware before today that the WasteWise app, in addition to being downloaded as an app, can also be used as an online tool on the City of Edmonton website?"

Question 5:

If the response to Question 2 was NOT the "No, I wasn't aware of it before today." response, then respondents were asked to select one response only to the following:
"Do you prefer to use tools online or download them as apps on your phone or tablet?"

Question 6:

If the response to Question 2 was one of the "Yes" responses, then respondents were asked to select one response only to the following:
"What is the primary reason you have used the WasteWise app?"

Question 7:

If the response to Question 2 was one of the "Yes" responses, then respondents were asked to select all that apply to the following question:
"How else have you used the WasteWise app?"
  • To look up my collection day
  • To sign up for collection day reminders
  • To help me learn which items go in the garbage, recycling, and to an Eco Station
  • To play the waste sorting game                                                                                           
  • To get waste tips

Question 8:

If the response to Question 2 was "No, I wasn't aware of it before today." response, then respondents were made aware that WasteWise app can be used as an online tool. Respondents were asked to select one response only to the following:
"Do you prefer to use tools online or download them as apps?"